When it just has to be delivered, today
Ken and Andrea Hooper of Pronto Motorcycle Couriers: “There are lots of courier and delivery services around but very few can actually guarantee same day delivery as the request is made.”
Ken Hooper began Pronto Motorcycle Couriers after experiencing first hand just how important a fast and reliable delivery service was in an urgent situation.
“I was working for a company that fitted out business premises, and we had to complete this job in two days,” he said.
“It was a really time sensitive job, to ensure minimal disruption to the office. When we got there (Bundaberg), we discovered that a wrong box of critical components had been sent from Brisbane.
“We couldn’t start work the second day without the right items. Someone then had to drive up from Brisbane very early the next morning to be onsite by 7am, so that we could get the job done by the deadline. It was extremely stressful for everyone concerned.”
Ken had seen a need like this in numerous industries over many years. Deliveries needed now, not tomorrow or the next day. From there, the concept for Pronto Motorcycle Couriers came about.
‘Ours is an emergency delivery service, and we look after one client at a time’
“It has proven to be a service very much in demand,” Ken said. “There are lots of courier and delivery services around but very few can actually guarantee same day delivery as the request is made, and often they are delivering goods for multiple clients at a time. Ours is an emergency delivery service, and we look after one client at a time. We don’t take on the next job until the last one is complete. We are on-call and fully insured.”
Ken and his wife Andrea delivered packages for the medical sector, professional offices, the trades and construction industry and for individuals. Customers don’t need an account and payment can be made online.
The decision to use a motorcycle has enabled them to shave back their delivery time, as it is generally a great deal faster getting through traffic, especially in urban areas where traffic is congested. “This is crucial as we often deliver to Brisbane and around the Sunshine Coast which can also be quite congested at times,” said Ken.
The motorcycle is equipped with state-of-the-art technology which allows them to keep clients up to date with estimated arrival times. The motorcycle’s carriage compartment is always locked and is also weatherproof. “When we have successfully delivered the parcel, we give each client a phone call. Then, they can breathe easy. You can’t believe how reassuring this is to people.”
Ken can carry up to 9kgs on the bike, and documents up to A3 size can be carried flat. They are sealed in security satchels for peace of mind. For larger, heavier items, they use the car.
“Mechanics have called on us for urgent deliveries of parts, because some people cannot be without their car or truck for any length of time. We have delivered parts for broken down machines that have brought production lines or job sites to a halt. It can be as small as a memory stick, to larger parcels that can only fit into our car.
“We have also been to Brisbane airports for travellers who have left behind a variety of business or personal needs.
Rates are quoted on a custom basis, and include parking fees, fuel, tolls and their time. “We have found that when people start to add up what it would cost them to try and deliver a package themselves, they are shocked at how costly it can be. It is second nature to us, and we have our systems and timing down to a fine art. Most importantly, our customers don’t have to worry about a thing once they have handed their parcel over to us.”
• Pronto Motorcycle Couriers is offering 10 percent off their courier services. Just mention you saw their story in The Gazette. Call Ken on 0422 369 101 or visit
prontomotorcyclecouriers.com.au