The Sunshine Valley Gazette

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15 years of trust: Sunny Plumbing Co’s approach to customer care 

Luke of Sunny Plumbing Co

Business Writeup: Sunny Plumbing Co

With 15 years of experience in plumbing, Luke of Sunny Plumbing Co says that problem solving and communication are amongst the most important aspects of the job.

“We specialise in domestic plumbing, and understand that clear and effective communication with our customers is the foundation of a great working relationship.

“People have busy lives, and time and again we hear complaints about tradesmen who are not punctual or reliable. This is very frustrating. 

“We give our customers arrival windows because it is not always possible to commit to a very specific appointment time. In this line of work, all kinds of unforeseen circumstances can arise, but when people are given a window, they can arrange their day around it more easily,” he said.

“And we let customers know when we are on the way as well.”

Sunny Plumbing Co takes care of all aspects of domestic plumbing including blocked drains, burst pipes, leaking taps and toilets, hot water system replacements and repairs and 24/7 emergency work.

“We are fully licensed and insured and we offer a lifetime guarantee on our workmanship. We have looked after thousands of happy customers over the past 15 years and have enjoyed establishing terrific relationships along the way.”

• To find out more about Sunny Plumbing Co, go to www.sunnyplumbingco.com.au or call 0457 846 005.