Hospital volunteers help patients get ‘Better Together’

Norm Sparkes has volunteered at Nambour General Hospital for 18 years, making him the longest-serving volunteer with the Sunshine Coast Hospital and Health Service (SCHHS).

Mr Sparkes, who is being acknowledged as part of National Volunteer Week (16–22 May), said there wasn’t a coordinated volunteer service when he was looking for something to do after retiring.

“I just went in and said I’m here as a volunteer and if there is anything I can do, I’d be happy to help,” he said.

“Back then we were on paper and I helped prepare the medical records folders; I folded clean gowns, guided people around and just did a lot of smaller jobs.

“If you’ve got time to give, then why not? You might only be there for a few hours, but you can make such a difference to a person’s life.”

Mr Sparkes said ‘frequent flyers’ appreciated seeing a familiar and friendly face.

“There was a lady who came regularly to oncology and she would send her driver in to look for me so I could get a wheelchair and take her in. She didn’t want the wardie, she wanted me.

“It makes you feel good when people appreciate you like that.”

Acting SCHHS Senior Coordinator of Volunteer Services Angela Drew said highly valued volunteers played a vital role in keeping the health service running smoothly.

“They are often the first people visitors encounter at the hospital; they provide practical assistance as well as emotional support and comfort,” Ms Drew said.

“Volunteers work alongside medical practitioners, assist nurses and help families on what can be an emotional and tiring journey.

“I would encourage any potential volunteers to consider joining our team.”

SCHHS volunteers don’t require any formal qualifications, just a friendly disposition and a willingness to learn, as well as a basic level of fitness.

This year’s National Volunteer Week theme is ‘Better together’. SCHHS has more than 260 active volunteers who contribute more than 4000 hours of their time each month.