Have you ever come across a story about someone in need and thought, “If I had known, maybe I could have done something”? Whether it’s an elderly neighbour feeling invisible, a child struggling without proper resources, or someone isolated and unable to voice their needs—these moments can leave us wondering how to make a difference.

“That’s where Sunshine Coast Citizen Advocacy steps in,” explained Citizen Advocacy’s Donna Duncan.

“This program is designed to empower everyday people to take meaningful action. By connecting community members with vulnerable individuals with disabilities, Citizen Advocacy provides the framework and guidance for people to advocate for someone’s rights and wellbeing,” she said.

“It’s about being a caring, compassionate presence that can transform one person’s life.”

Ronda first met 16-year-old Charlotte in 2016 when she stepped in as a crisis advocate at a school meeting focused on Charlottes future and her transition out of school. The family and Charlotte were eager to have a long-term citizen advocate, and the citizen advocacy coordinators suggested Ronda and Charlotte be matched. It marked be the beginning of a journey that led to a deeply supportive relationship.

“Over the years, Ronda and Charlotte developed a remarkable bond that has become a blend of guidance, mentorship and friendship,” Donna said.

“Ronda offers her wise counsel, while Charlotte, now 25, gives Ronda advice on how the technical and relational world works today from a young person’s perspective.”

Now 25, Charlotte talks about the impact Ronda has had on her life, from navigating complex systems like the NDIS and Centrelink to being a confidante and supporter during life’s challenges.

“She finds ways to help me and she’s a true friend,” Charlotte says. “I can talk to her about anything, and she’s there to support me in making good decisions.

“She’s shown me not to care too much about other people’s opinions, and that’s helped me not take everything so seriously. Things can always be fixed.”

While Ronda has played a crucial role as Charlotte’s protector, spokesperson and mentor over the years, she now takes a backseat in her life as Charlotte, herself, has become an incredible self-advocate.

Sunshine Coast Citizen Advocacy, with the generous support of Heritage Palmwoods Community Branch, is hosting two free community workshops to share how they support citizens to become advocates and make a difference. These workshops include lunch and refreshments and provide a welcoming space to learn, connect, and get involved.

The first workshop will be held at Landsborough Hall on February 8 from 10.30am to 1.30pm, and the second will be at Palmwoods Memorial Hall on February 15 from 10.30am to 1.30pm.

To reserve your spot, contact Donna Duncan at donna.duncan@citizenadvocacy.com or call/message 0418714695.